At Livia Tours, we value your satisfaction and strive to provide high-quality products. If you are not fully satisfied with your purchase, please review our Returns & Refund Policy below.
Eligibility for Returns
- Items may be returned within 7 days of delivery.
- Products must be unused, in original packaging, and in the same condition as received.
- Proof of purchase (order confirmation or receipt) is required for all returns.
- Certain items such as used fishing gear, worn camping gear, or damaged tech accessories due to mishandling may not be eligible for return.
Non-Returnable Items
- Personalized or custom-made items.
- Items marked as Final Sale.
- Products damaged due to customer misuse, negligence, or improper handling.
Return Process
- Contact our customer support team at admin@liviatours within 7 days of receiving your order.
- Provide your order details and reason for return.
- Our team will review your request and provide return instructions.
- Customers are responsible for return shipping costs unless the product is defective or incorrect.
Refunds
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within 7–10 business days.
Exchanges
We may replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us at admin@liviatours with your order details.
Damaged or Incorrect Items
If you receive a damaged or wrong product, notify us within 48 hours of delivery. We will arrange a replacement or refund at no extra cost.
Contact Us
For questions or assistance with returns and refunds, please contact us at:
Email: If you have any questions regarding these Terms and Conditions, please contact us at:
Email: [email protected]